How do you know “it” is working?

Everyday, executives walk the halls and flippantly ask, “How is ‘it’ going?” Unfortunately, most employees don’t know or fully understand what “it” is that they should be focusing on to maximize the organization’s success.

While the objective of every organization is to experience growth by meeting customer needs, it should not be reflected solely by profit…or the bottom line…or even shareholder value.

The focus of success should be to create a legacy in the marketplace and among your employees. Success for the organization – the "it" – should be regarded as creating success for your three greatest audiences (and studies show that from these will come the greatest financial growth, profit and ROI):

- For the customer: What are we focused on that ensures we continually innovate and deliver superior services that make our customers as successful as possible to the point that we become indispensable?

- For our employees: What are we doing so that each employee has the opportunity to contribute to our customers’ success in a way they feel respected, productive and significant to the organization?

- For management: It is not how well recognized they are on how they control or command, but rather on how they have empowered others – their staff, their peers, other departments, even their bosses – to succeed in contributing their best toward the aligned “vision of what matters.” This eliminates silos, self-promotion and the issues of integrity prevalent in organizations today.

This is the focus of true engagement, productivity, accountability and the measure of true leadership within an organization. These are the factors that result in greater growth and profitability. And it eliminates the problematic symptoms facing most organizations that struggle with stagnation at the bottom line.